Wood Shop Terms and Conditions

Thank you for visiting the Wood-Shop

Please read our terms and conditions before ordering. 

PRICES

For all UK residents (excluding Highlands & Islands of Scotland) prices shown are quoted in pounds sterling (£). Prices are also inclusive of delivery, with the exception of some E C Emmerich (ECE) products, which are despatched directly from Germany. 

Customers from the Highlands & Islands of Scotland should contact us directly to discuss delivery charges. 

From time to time, due to manufacturers’ price increases, our product prices may have to increase too.  If this does happen, the Wood-Shop will always notify you of the amended price prior to purchase, giving you the option to purchase or cancel your order.   

All errors and omissions excepted. 

DELIVERY

At present, delivery is only available to mainland UK. Delivery charges are included in the prices quoted, with the exception of some E C Emmerich (ECE) products.  

We aim to deliver your goods within four to seven working days.  If there is likely to be a delay, or an item is out of stock, we will notify you by telephone or email. 

Some items such as the ECE workbenches, tool sets and cabinets may take slightly longer as they are sent directly from Germany.  We will always inform you of the expected delivery date. 

RETURN OF GOODS

All orders are carefully checked, prior to despatch.  Unfortunately, items can sometimes get lost or damaged in transit due to factors beyond our control.  If an item arrives damaged in any way, please contact the Wood-Shop within seven days of receipt for either a full refund or to request a replacement item.  Depending on your preference, we will arrange for the damaged goods to be picked up and returned to us or you may arrange the return of goods to us.  For all damaged/faulty goods, postage costs will be paid by the Wood-Shop. 

On receipt of your order, we would strongly advise you to check that items are undamaged before signing for them. If they are damaged, mark this on the delivery note. If you are unable to inspect the goods on delivery, please ensure you sign as follows: ‘Goods not yet inspected’. 

CANCELLING

You are entitled to a cooling off period of seven working days, commencing on the day after you received your goods.  If you wish to cancel your order for any reason, please contact us (telephone 01467 622489/email info@wood-shop.co.uk) within the seven working day period.  You will be responsible for returning the items (including the cost of postage).  A refund will be made within 30 days from the return of the goods in perfect working condition.  This does not affect your statutory rights. 

OTHER ORDERING OPTIONS

Telephone order:

If you prefer, you can telephone us on 01467 622489 between 0900 and 1700 hours (UK time) with details of your order.  (All calls are charged at standard rate). 

Mail order:

You can also order by post, by sending a cheque or postal order, made payable to ‘Lethenty Mill Furniture’. Our address is: 

The Wood Shop
Lethenty Mill
Inverurie
Aberdeenshire
AB51 0HQ.

PRIVACY

Our customer information is not passed on to other companies or organisations.  When you place an order, send us an email, or complete one of our online forms, we collect information that has been submitted by you (name, address, email address and telephone number, etc).  This information is used only for processing orders and enquiries and for our own customer service purposes (to inform you of service improvements, special offers, etc).  At no time will your details be passed on to any third parties.  If you would like us to remove your details from our system, please send a blank email with ‘unsubscribe’ in the subject header to info@wood-shop.co.uk. 

Any queries regarding our privacy policy should be directed to the email address above.  

CUSTOMER SATISFACTION

We are dedicated to offering you the best customer service, with the highest quality products at the best possible prices. 

If you have any suggestions, comments or complaints, please email us at info@wood-shop.co.uk or write to our address above.  We endeavour to respond to all complaints within five working days. 

Alternatively, you can contact us during office hours (0900-1700 hours, Mon-Fri) by telephone (01467 622489) or fax (01467 629631). All calls are charged at the standard rate.